Refund policy
Last updated: September 18, 2026
In short
We accept returns when something has gone wrong with your order — if an item arrives damaged, defective, or is not what you ordered. We are not able to accept returns for change of mind, because our pieces are made in small runs.
You have 48 hours from delivery to raise a claim.
When you can return an item
You can return an item if:
- It arrived damaged or broken
- It has a manufacturing defect
- You received the wrong item, or an item is missing from your parcel
We cannot accept returns for change of mind, for items that do not suit you, or for a size or fit issue where the measurements were stated correctly on the product page.
How to raise a claim
Email support@vybeglobalstore.com within 48 hours of delivery with:
- Your order number
- A description of the problem
- Clear photographs or video of the item, showing the issue
- A photograph of the outer packaging
- Your unboxing video, if you have one
We strongly recommend recording a continuous, unedited unboxing video showing the sealed parcel before opening. It is the single most useful thing you can send us and it lets us approve most claims immediately.
We review claims within 2 business days and will tell you in writing whether the return is accepted.
Condition the item must be in
The item must come back to us in the condition you received it — unworn, with any packaging, pouch or card it arrived in. For hygiene reasons we cannot accept earrings that have been worn, unless the fault is a manufacturing defect.
Please do not send anything back before we have accepted your claim. Items sent to us without an approved return cannot be processed or returned to you.
If, on inspection, the item does not show the fault described in your claim, or has been worn or damaged after delivery, we will tell you in writing, decline the claim and send the item back to you at no cost. We will share photographs of what we found.
Getting the item back to us
Once your return is approved, we arrange a reverse pickup from your address at no cost to you, where your PIN code is serviceable. If it is not serviceable, we will ask you to courier the item to the address we provide and will reimburse the postage on production of the receipt.
You will never be asked to pay for return shipping on an item that arrived damaged, defective or incorrect.
Refunds, replacements and exchanges
Where a claim is accepted, you can choose:
- A replacement of the same piece, subject to availability
- A different piece of equal value
- A full refund
Because our runs are limited, a replacement is not always possible. If the piece is sold out we will offer you the other two options.
Once we receive and inspect the returned item, we initiate refunds within 7 business days to your original payment method. Your bank or card issuer may take a further 5–7 working days to post it to your account.
Refunds include the shipping charge you paid on the original order where the entire order is returned. Where only part of a multi-item order is returned, we refund the price of the returned items and the original shipping charge is not refunded.
For Cash on Delivery orders, we refund by bank transfer. We will ask you for your account details when the claim is approved.
If you have not received an approved refund 14 business days after we confirmed it, email us and we will trace it.
Order cancellations
You can cancel an order at no charge any time before it is dispatched by emailing us with your order number. Once an order has shipped, it can no longer be cancelled, but the returns process above still applies if something is wrong with it.
Items we cannot accept back
- Pieces bought in a clearance or final-sale collection, unless they arrive damaged or defective
- Personalised or made-to-order pieces, unless they arrive damaged or defective
- Worn earrings, for hygiene reasons, unless there is a manufacturing defect
Your rights under the Consumer Protection Act, 2019 are not affected by anything in this policy.
Contact and escalation
Returns and refunds
- Email: support@vybeglobalstore.com
- Phone: +91 76765 21112
- Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Grievance Officer
- Grievance Officer, VYBE GLOBAL STORE
- Email: support@vybeglobalstore.com
- Phone: +91 76765 21112
- Address: Flat No. 24, Jawaharlal Nehru Complex, Bengaluru, Karnataka 560053, India
If your complaint is not resolved to your satisfaction, write to the Grievance Officer. We acknowledge within 48 hours and aim to resolve within 15 days.