Shipping policy

Last updated: September 26, 2026

Thank you for shopping with VYBE GLOBAL STORE, your destination for Korean-inspired jewellery and accessories. We pack every order carefully so your pieces reach you safely.

Order processing

Orders are processed within 1–3 business days of payment confirmation. Orders placed after 2:00 PM IST are processed from the next business day.

For us, business days are Monday to Saturday, excluding public holidays. Processing may take longer during launches, sales and festival periods, and we will say so on the website when that is the case.

Once your order ships, we send a confirmation with tracking details.

Shipping within India

We deliver across India. Estimated delivery is 3–7 business days after dispatch, depending on your location and courier serviceability. Remote and non-metro locations may take longer.

Delivery timelines are estimates. They can be affected by courier delays, weather, public holidays and other circumstances outside our control.

Shipping charges

Shipping is free on all orders of ₹999 and above. Below that, a flat shipping charge applies and is shown at checkout before you pay.

We may run additional free-shipping promotions from time to time. Any such offer will be stated on the website.

International shipping

We currently ship within India only. We are working on international delivery and will announce it on our website and social channels when it is available.

Tracking your order

Tracking details are sent to the email address and phone number you provide at checkout. Please allow 24–48 hours after dispatch for tracking to begin updating.

Delivery address

Please make sure your shipping address is complete and accurate. We need:

  • Full name
  • House or flat number
  • Street and locality
  • City
  • State
  • PIN code
  • An active phone number

If you spot an error, contact us immediately at support@vybeglobalstore.com with your order number. We can usually correct the address before dispatch, but not after.

If a parcel returns to us because the address was wrong or incomplete, because delivery attempts were unsuccessful, or because it was refused, we will contact you to arrange re-delivery. A second shipping charge applies.

Delays

Delays caused by courier partners, weather, festivals, strikes or other events beyond our control can happen. If your order seems unusually delayed, email us your order number and we will check its status with the courier.

Lost parcels

If tracking shows no movement for 7 days or you believe your parcel is lost, contact us. We will raise an investigation with the courier. Couriers typically take 7–10 business days to complete one. Once we have the outcome, we will either replace your order or refund you in full.

Damaged or incorrect items

If your parcel arrives visibly damaged, photograph it before opening.

Contact us within 48 hours of delivery if an item arrives damaged, defective or incorrect, and send:

  • Your order number
  • Clear photographs or video of the item
  • Photographs of the outer packaging
  • Your unboxing video

We strongly recommend recording a continuous, unedited unboxing video that shows the sealed parcel before it is opened. This is the fastest way for us to resolve a claim in your favour. Without it, we may not be able to verify the claim and may be unable to accept it.

Damage claims are handled under our Returns & Refunds Policy.

Pre-order and imported items

Some pieces are sourced internationally or sold on pre-order. Where that applies, the expected timeline is stated on the product page.

If your order contains both in-stock and pre-order items, we ship the whole order together once everything is available. If you would prefer your in-stock items sent immediately, email us within 24 hours of ordering and we will split the shipment at no extra cost.

If a pre-order item is delayed beyond the timeline stated on its product page, we will contact you. You may cancel that item for a full refund at any point before it ships.

Cash on Delivery

Cash on Delivery is offered where your PIN code supports it and will appear as a payment option at checkout. It may not be available for certain locations, products or order values, or for customers with a history of refused deliveries.

Contact us

For anything shipping-related, please include your order number and reach us at:

  • Email: support@vybeglobalstore.com
  • Phone: +91 76765 21112 (Monday to Saturday, 10:00 AM – 6:00 PM IST)

Grievance Officer

  • Grievance Officer, VYBE GLOBAL STORE
  • Email: support@vybeglobalstore.com
  • Phone: +91 76765 21112
  • Address: Flat No. 24, Jawaharlal Nehru Complex, Bengaluru, Karnataka 560053, India

For complaints not resolved through the channels above, write to the Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.

By placing an order with VYBE GLOBAL STORE, you agree to the terms of this Shipping Policy.